Legal Documents

Dmc3 Privacy Policy – Your Data Protection

Dmc3 places the highest priority on the security of your personal data. This Privacy Policy explains in detail how your information is collected, used, and protected.

Last Updated: January 2026
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How We Protect Your Information

The key points of dmc3's Privacy Policy, explained simply.

Strong Encryption

All your personal and financial data is protected with 256-bit SSL encryption. No third party can access this information.

No Sale of Data

Dmc3 never sells your personal information to third parties. Your name, phone number, and email are kept strictly confidential.

Secure Servers

Your data is stored on internationally certified secure servers. Regular security audits are conducted to ensure your data remains protected at all times.

User Control

You may view, update, or request deletion of your personal data at any time. You have full control over your information.

Cookie Transparency

We are fully transparent about what cookies we use and why. You can disable non-essential cookies at any time.

Marketing Opt-Out

If you no longer wish to receive our promotional emails or SMS, you can unsubscribe at any time — this will not affect your account in any way.

Section 01

Introduction & Scope

Dmc3 (https://dmc3.app) takes your privacy seriously. This Privacy Policy explains what information we collect when you use our website or app, how that information is used, and the steps we take to keep your data secure.

This Privacy Policy applies to all services, websites, and mobile apps under the dmc3 platform. By using our platform, you are deemed to have accepted this Privacy Policy.

Important: This Privacy Policy may be updated from time to time. You will be notified of any changes via email, and the "Last Updated" date on this page will be revised accordingly.

If you do not agree with any part of this Privacy Policy, we ask that you refrain from using our platform. For any questions or concerns, please contact us directly.

Section 02

What Data We Collect

Dmc3 collects two types of information from you — what you provide directly, and what our system collects automatically.

Directly Provided Information

  • Personal Identity: Full name, date of birth, gender.
  • Contact Information: Email address, mobile number, and current residential address.
  • Identity Verification (KYC): National ID, passport, or driving licence details.
  • Financial Information: bKash/Nagad/Rocket number, transaction history.
  • Account Information: Username, password (encrypted).

Automatically Collected Information

Data Type Purpose Retention Period
IP Address Security Verification 90 Days
Device Information Fraud Detection 1 Year
Browsing Logs Service Improvement 6 Months
Betting History Account Management 5 Years
Cookie Data User Experience 30 Days

We never store your password in plain text. All passwords are converted using a one-way hashing process that cannot be decrypted.

Section 03

How Your Data Is Used

Dmc3 uses your data only for specific, legitimate purposes. Your information will never be used beyond those authorized purposes under any circumstances.

Primary Use

  • To create and manage your account.
  • To complete your identity verification (KYC) process.
  • To process deposit and withdrawal transactions.
  • To deliver betting and gaming services.
  • To provide customer support and assistance.

Secondary Use

  • To prevent fraud and money laundering.
  • To comply with legal obligations.
  • To improve the quality of our platform's services.
  • To send you personalised offers based on your preferences (only with your consent).
  • To identify and resolve technical issues.

Your Consent: We always obtain your consent before sending marketing communications. You may withdraw that consent at any time.

Section 04

Data Sharing & Third Parties

Dmc3 never sells your personal data or shares it with advertisers. However, limited information may need to be shared in certain circumstances:

  • Payment Processors: bKash, Nagad, Rocket – to process transactions.
  • KYC Verification Provider: Authorised body for identity verification.
  • Legal Authority: In response to a court order or government request.
  • Security Provider: To detect and prevent fraud.

All third parties we work with are required to adhere to our privacy standards. Only the minimum information necessary to complete a task is ever shared with them.

We never share your data with advertising companies, data brokers, or unrelated third parties.

Section 05

Data Retention & Deletion

How long we retain your data depends on the type of information and applicable legal requirements.

  • Active Account: All data is retained for as long as your account remains active.
  • Closed Account: Financial transaction data is retained for up to 5 years in accordance with Bangladesh's financial regulations.
  • KYC Documents: Retained for up to 3 years after account closure.
  • Betting History: Retained for up to 5 years as required by regulatory obligations.
  • Browsing Logs: Automatically deleted after 6 months.

Data Deletion Request

To request deletion of your data, email support@dmc3.app. Some information may need to be retained due to legal obligations, and you will be clearly informed if that is the case. All requests will be processed within 30 days of receipt.

Section 06

Cookie Policy

Dmc3 uses cookies on its website and app to make your experience smoother and more personalised. Cookies are small text files stored in your browser or on your device.

Types of Cookies We Use

  • Essential Cookies: For login sessions and security purposes. Disabling these may prevent the site from functioning properly.
  • Functional Cookies: To remember your preferences (language, theme).
  • Analytics Cookies: To understand how the site is used. Your identity is never exposed.
  • Security Cookies: To detect and prevent fraudulent activity.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect your ability to use certain features.

Please Note: We do not use third-party advertising tracking cookies.

Section 07

Your Privacy Rights

Dmc3 believes every user should have full control over their own data. Your rights are outlined below:

Right to Access

You may request a full report of the data we hold about you at any time. A complete report will be sent within 7 business days of your request.

Right to Rectification

If any of your information is incorrect or outdated, you may request a correction. Most details can be updated directly from your account settings.

Right to Erasure

After closing your account, you may request deletion of your personal data. If any legal obligations prevent full deletion, you will be informed accordingly.

Right to Object to Processing

You may object to marketing communications or profiling at any time. Exercising this right will not affect your access to core services.

Right to Data Portability

You may request an export of the data we hold about you in a structured format (JSON/CSV).

To exercise any of the rights listed above, email us at support@dmc3.app or reach out via live chat.

Section 08

Security Measures

Dmc3 uses industry-leading security technology to protect your data. Our security framework operates across three layers:

Technical Safeguards

  • 256-bit SSL/TLS encryption — applied to all data transmissions.
  • AES-256 encryption – for data at rest.
  • Two-factor authentication (2FA) – optional but strongly recommended.
  • Firewall and DDoS protection measures.
  • Automated system for detecting unusual activity.

Administrative Security

  • Only authorized personnel may access your data.
  • Every access attempt is recorded in the log.
  • Regular security training and audits are conducted.

While we strive to maintain the highest level of security, no online platform can guarantee 100% protection. Keep your account password strong and never share it with anyone.

Section 09

Child Protection Policy

Dmc3 is a platform strictly intended for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

  • Age is verified at the time of registration.
  • Age is re-confirmed during the KYC process.
  • If a minor is found to have created an account, it is immediately closed and all associated data is deleted.
  • Parents or guardians who become aware that their child has provided us with personal information are encouraged to contact us immediately.

For Parents: If you suspect your child is using our platform, please email support@dmc3.app immediately. We will take action within 24 hours.

Section 10

Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please don't hesitate to get in touch. We're always here to help.

  • Email: support@dmc3.app
  • Live Chat: Log in to the platform to chat with us directly.
  • Time: 7 days a week, 24 hours a day.
  • Response Time: Responses are typically provided within 24–48 hours.

Complaints Process

Once your complaint is received, we process it through the following steps:

  1. A confirmation email will be sent upon receipt of your complaint.
  2. An initial review will be completed within 7 business days.
  3. Additional information may be requested if needed.
  4. A final decision will be communicated within 30 days.

Our Commitment: Your privacy and data security are our highest priority. dmc3 is committed to operating with full transparency and accountability.

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